Have You Been Affected By The RBS Technical Problem?

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Have You Been Affected By The RBS Technical Problem?

The Royal Bank of Scotland has apologised and promised to compensate anyone left ‘out of pocket’ after a computer glitch on Monday. This glitch meant customers were unable to make purchases on one of the busiest shopping days of the year.

This glitch was thought to have affected over 24 million of RBS’s, NatWest and Ulster Bank customers. This stopped these people for buying online and in store between 6.30pm and 9.30pm, this dilemma also affected the banks websites and the smartphone apps. This has now been dubbed ‘cyber monday’, when companies such as John Lewis and Amazon were expecting to experience their busiest period for their internet sales in the run up to Christmas.

The bank has promised that it will compensate customers left “out of pocket”. Susan Allen, RBS director of customer relations, told the BBC that includes anyone that tried to buy something on offer and were unable to do so.

“We would like to apologise to our customers. If anyone has been left out of pocket as a result of these systems problems, we will put this right,” the bank said in a statement.

The outage follows a similar issue last year, when a software glitch caused by a failed systems update left Natwest customers unable to use their accounts for a number of days. The bank paid out £125m in compensation and said it has since improved services.

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